Marquis Charters Privacy Policy

Rolin Boat, LLC dba Marquis Charters

Last Updated: January 2026

At Marquis Charters, we believe your privacy is non-negotiable. This Privacy Policy describes how we collect, use, and protect your personal information when you visit www.marquischarters.com or engage our services.

1. Our Ironclad Privacy Promise

Marquis Charters uniquely operates on a strict non-disclosure principle:

• No Third-Party Data Sharing: We do not sell, rent, or share your personal information with third parties.

• Likeness Protection: We will never use or share your image, video, or likeness captured during a charter for promotional materials or social media or any other purpose without your express written approval obtained in advance.

• SMS Privacy: Your consent to be contacted via SMS is strictly for service-related communication and is never shared with third parties.

2. Information We Collect

To provide a premium charter experience, we collect the following types of information:

A. Personal Identifiable Information (PII)

This is information you voluntarily provide when booking or contacting us:

• Contact Data: Name, email address, phone number, and physical address.

• Identity Data: Logins, passwords, and personal profile details.

• Transaction Data: Purchase history, comments, feedback, and recommendations.

B. Automated Technical Data

When you visit our site, we automatically collect certain data via Wix and measurement tools:

• Connectivity: Internet protocol (IP) address, login data, and connection information.

• Session Metrics: Software tools measure page response times, length of visits to certain pages, and page interaction information (such as scrolling or clicks).

3. Our Service Providers & Security

To maintain the highest level of service, we partner with industry-leading platforms. Your data may be processed or stored by these providers under strict security protocols:

• Platform Hosting: Our company is hosted on the Wix.com platform. Your data is stored on secure servers behind a firewall.

• Financial Processing: We use Square, Stripe, PayPal, and QuickBooks to manage transactions and accounting. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council (a joint effort of brands like Visa, MasterCard, and American Express) to ensure the secure handling of credit card information.

• Administrative Support: We utilize The Posh Receptionist service to assist with client communications. They handle your information solely to provide customer assistance on our behalf.

4. How We Use Your Information

We collect Non-personal and Personal Information for the following purposes:

• To provide and operate our maritime services.

• To provide ongoing customer assistance and technical support.

• To contact you with service-related notices, promotional messages, or updates.

• To create aggregated statistical data to improve our services.

• To comply with applicable laws and regulations.

We may contact you via email, telephone, text messages, or postal mail to troubleshoot account issues, resolve disputes, collect fees, or poll your opinion through surveys.

5. Cookies

Wix uses cookies to provide a great experience, identify registered members, monitor platform performance, and ensure security. In general, these are categorized as "essential" cookies. You can manage cookie settings in your specific browser. To opt out of being tracked by Google Analytics across all websites, visit: http://tools.google.com/dlpage/gaoptout.

6. Your Rights & Data Control

If you would like to access, correct, amend, or delete any personal information we have about you, or if you no longer want us to process your data, please contact us:

• Email: admin@marquischarters.com

• Postal Mail: 1311 Park St Suite 1010, Alameda CA 94501

7. Policy Updates

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes, we will notify you here so that you are aware of what information we collect and how we use it.

8. SMS Terms of Service

By providing your phone number, you agree to receive service-related text messages.

• Consent: SMS consent is not shared with third parties for marketing purposes.

• Opt-Out: You may opt-out of SMS communications at any time by replying "STOP."

SMS TERMS OF SERVICE HERE

If you have any questions whatsoever about your data or the Marquis Charter's commitment to Privacy, please contact us right away at admin@marquischarters.com or send us mail to:  1311 Park St Suite 1010, Alameda CA 94501